1. Digital Website Templates
Due to the intangible nature of digital software and complete source code delivery (Next.js, Tailwind CSS, TypeScript), digital template sales are considered final once source code repository access or archive download has been granted.
Eligible Exceptions for Template Refunds:
- The source code repository is missing core files or cannot be accessed due to our technical failure.
- There is a verified fatal compilation error that our engineering team cannot resolve within 7 business days of your report.
- You were mistakenly charged multiple times for the same transaction.
2. Custom Engineering Services & Sprints
Custom development, Linux/Windows server hardening, and email deliverability projects are performed under agreed milestone schedules:
- Cancellation Prior to Work Commencement: If you cancel a booked project before engineering work begins, your upfront deposit will be refunded minus a 5% administrative payment processing fee.
- Cancellation During In-Flight Milestones: Once technical work has commenced (e.g., DNS reconfiguration, server provisioning, codebase architecture), refunds are calculated pro-rata based on hours logged and deliverables submitted up to the written cancellation notice.
3. Monthly Retainers (VPS & DevOps Maintenance)
Monthly server management retainers are billed on a 30-day recurring basis. You may cancel your retainer at any time with 7 days' advance notice before your next billing cycle. Fees for the current active month are non-refundable once monitoring and on-call coverage have been activated.
4. How to Request a Refund or Support
To request assistance under our 30-day deployment guarantee or submit a refund claim:
- Email hello@legionmind.si with the subject line "Support / Refund Request — [Order/Invoice #]".
- Provide your order date, payment email, and a description or terminal log of the issue encountered.
- Our engineering desk will review and respond within 24 to 48 business hours. Approved refunds are credited to the original payment method within 5 to 10 business days.